FAQ

We're here to provide answers to the most common questions to help address your inquiries and ensure a smooth and enjoyable experience with our services.

What services does Craft My Drawing offer?

We specialise in turning your drawings into unique, handcrafted physical models. This process includes digital 3D model creation, 3D printing and assembly and hand painting.

How do I submit my drawing for a craft?

You can upload your drawing through our website by selecting your desired services from a Single Character to Multi Character or Prototype crafting. You can also email us your drawing if you feel your submission artwork wasn’t in a good quality at info@craftmydrawing.co.uk

What types of materials do you use?

We use a variety of high-quality materials, including acrylics, PLA, plexiglass, wood and metal depending on the nature of the craft and customers request

Can I Request Specific Materials Or Styles?

Absolutely! We encourage you to specify any material or style preferences when you submit your drawing. We’ll do our best to accommodate your request.
If your desired service isn’t available on our website please let us know by dropping us an email at info@craftmydrawing.co.uk

How long does it take to complete an order?

Completion time varies depending on the complexity of the project and our current workload. It’s usually up to 10 working days for standard free service.( plus delivery time )
We also provide Express service with faster production time up to 4 working days, which can be selected at the checkout.

How are prices determined?

Prices are based on the number of characters, their size, complexity of the design, and materials used. Our website automatically calculates once you’ve selected your desired services.

Do you offer international shipping?

Yes, we ship internationally. Shipping costs vary based on destination and the size of the craft.

What is your return or refund policy?

Due to the personalised on-demand nature of our business, all sales are final. However, if there is a defect or damage upon arrival we will replace your order free of charge, please contact us for a resolution

How can I contact you for further questions?

You can contact us through our website’s contact form or directly via email at info@craftmydrawing.co.uk
We’re happy to answer any additional questions!